Admissions Process

• Online: Complete our application form – Click Here
• By Phone: Call (207) 440-7922 for a quick 5-minute screening with our admissions team.

Once we receive your application, our team will verify your coverage.

• MaineCare: Member ID required
• Private Insurance: Member ID + Group Number required
• Self-Pay: We’ll contact you directly for details

Important: We cannot schedule a pre-screening without active insurance.

Our pre-screening is a 45-minute conversation with an admissions team member designed to understand your needs and determine the most appropriate level of care. For addiction or mental health concerns, we’ll ask about treatment history, current symptoms, support systems, and goals for recovery. This process is confidential and compassionate, focused on creating the best plan for you.

If someone other than the person seeking treatment is calling, a Release of Information (ROI) may be required to share certain details. We regularly speak with counselors, case managers, and family members who call to gather initial information—so please feel free to call us anytime.

Our Admissions Coordinator reviews your pre-screen with our clinical team to determine the most appropriate level of care.

You’ll be contacted within 24 hours of your pre-screen with our recommendation:

Outpatient (IOP or PHP):

• If approved, your start date is typically the next business day.

Residential:

• If approved, you’ll be given your current waitlist position and estimated wait time (subject to change).

If our programs aren’t the right fit, we’ll connect you with trusted referrals.

When you’re cleared to admit, we’ll schedule a date and time to begin treatment. Upon entry, you will:

• Meet your assigned clinician for:
  • Comprehensive Intake Assessment
  • Admissions paperwork
  • New or updated ROI forms
• Be scheduled with our Medication-Assisted Treatment (MAT) provider—usually within your first week—for medical assessment and induction if needed.